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We purchased a CalFlame outdoor fireplace from Sprawl from Kaelum back in May of this year. While it was a bit of an adventure getting it to us, the freight company contracted to deliver the fireplace to us was very difficult to deal with, Kaelum kept in constant contact with me and ultimately made sure it was delivered properly. We are very happy with our purchase and are so glad we picked the right company and person to purchase from. As other reviews have stated, Kaelum is the best of the best and you will not regret purchasing anything from his store.
Thank you Peter! Adventure is a good word for it. :) We've permanently removed that freight carrier from all future fulfillments with our store. Thank you so much for your patience and giving us the opportunity to make it a good experience in the end. We'll look forward to taking care of you again in the future!
I must say that I have never, ever, had the caliber of customer service like I have had with the owner of this company. Kaelum is without a doubt the very best! I purchased a pre-fab outdoor fireplace.. Despite the manufacturer and shipping delays and challenges, that were out of his control, he did not just sit back, he jumped in numerous times to intervene and pushed things through that I never thought would be possible. I felt as though he was my advocate and truly representing me as a customer. His actions are the true essence of customer service. I am very certain that I will never have this kind of experience anywhere else. I am a lifelong customer now. Absolutely amazing. My outdoor fireplace looks amazing and I can’t wait to use it. I will think about my experience with this company now every time I use it! The best, absolutely the best!!!!
Oh my goodness Gayla, what a sweet review! Thank you so much, I'm blushing. :) Your kind words are so deeply appreciated and I'm so happy we were able to make it a great experience. We will always be here to take care of you!
I rarely write reviews, but felt compelled to do so based on my customer service experience with Kaelum. I had ordered a grill that I needed by a specific date, and initially it would have been here in plenty of time. Unfortunately the manufacturer continued to push the delivery date much later than originally planned, and I started to panic a bit. Kaelum stayed in constant contact with me, keeping me updated on any information he was able to get from the manufacturer, as well as offering other ideas/solutions to get a grill here by my specified date. And after the grill was delivered (in time for my party) Kaelum followed up with me to make sure I was happy with my purchase. Kaelum absolutely went above and beyond to make sure that I received my order in time, and I can’t thank him enough!! I am so happy that I decided to order through Backyard Sprawl - I will definitely be a repeat customer and am telling all of my family and friends about it as well!! Thank you so much!!!!
Wow, thank you so much Lori for your kind words! I know there some hiccups in the process of getting you your order and I REALLY appreciate you sticking with me and giving us the opportunity to make it right and give you a good experience. Looking forward to our next opportunity to make your backyard a little bit better!
There aren't enough words to praise the way this business cares about it's customers. I ordered an outdoor kitchen and part of the order was shipped early to my new address that won't even exist for another month. Kaelum worked overtime on the weekend to get the shipment problem resolved - unbelievable! Add to this the fact that this place has the best prices around and you have a gem of an experience. They've made me a customer for life, and I'll be shouting it to everyone I know because they deserve it.
Wow thank you so much for the high praise Herb! Your kind words are deeply appreciated. I'm so happy we were able to get everything resolved and we can't wait to get your new BBQ Island delivered!
I just purchased an outdoor kitchen and Kaelum was an absolute pleasure to work with. He was patient and extremely helpful addressing my concerns. I will be a repeat customer.
Thanks for taking the time to give us a good word Joe! It was a pleasure taking care of you.
This website has amazing selection and high quality products. I'm eyeing a couple of hammocks right now. Love all of the options!
Thank you so much Chris, we're glad to hear you're finding what you're looking for!
I randomly met the owner of this business at a local park, and was inspired to write this so people visiting the site know they are supporting a very genuine and wise human being if choosing to shop here instead of a big box store. I couldn't give five stars because I haven't purchased anything here, but I wanted to let people know what a kind and gentle soul they are supporting by shopping here.
Hey Melissa thank you so much for your kind words! Very sweet of you to review the store and it was really nice meeting you too! Be well.
The team at Backyard Sprawl has been incredibly communicative and are very quick to respond to my inquiries. They have great prices and an awesome selection! Buying furniture at other stores these days has been so difficult with all of the shipping delays. I love that all these products are available to be delivered quickly. It's so nice to see a company that provides quality products at great prices that ISN'T Amazon! It's nice to know that Backyard Sprawl cares about its impact on the environment. Thanks you guys!!
Thank you Jean! We work hard to provide top-notch customer service and a great user experience on our store, and it really means a lot to us that you've given us a chance to offer you an as good (or better!) experience than the big guys.
Though I am generally hesitant to purchase items online I’ve pulled the trigger on some outdoor furniture from this website. I had the greatest experience ever and did run into a slight shipping issue however customer support was on their game and took care of my needs and expedited shipping. I am very satisfied and recommend their store to future users
We appreciate you taking the time to leave a positive review, Adam! And for giving us the opportunity to get your issue resolved. Life happens and sometimes there are complications, but that's what our customer service team is here for!
Amazing customer support; they answered my questions right away! Plus the selection & prices are hard to beat.
Thank you Dineka!
I am not a regular online shopper because I usually end up being disappointed that either a) the product is poor quality and/or doesn't match the picture or b) the customer service is shady. This is why it makes me so much more grateful when i come across a store like this with real integrity in the quality of product and service. The fire table and the patio furniture i bought matched my hopes and expectations and the delivery was smoooooth as butta!
Thank you Annika, we completely understand. Online shopping can be tricky so we've tried to remove as much of the guesswork as you possibly can without being able to hold something in your hand before buying it. Glad we can be smooth as butter, we can also be smooth as coconut oil for the vegans out there. :)
I have found the support staff of Sprawl Outdoor Living to provide excellent service.
I really like the curated style of outdoor furniture—everything seems like it could go together to make my backyard look and feel elegant. Looking forward to more product and would like to see more photos of the furniture arranged outdoors. This is a comprehensive site, and is easy and fun to shop at! Thanks!
Thanks for the feedback Katie! We're always working to improve the online shopping experience.
The site is very easy to use with a great selection of items! Customer service is also great...I got quick responses to my questions. :)
It's our pleasure! Thanks Joleen!
My experience with and purchase through this online shop has been great. Expedient communication and service!
We appreciate you too! Thank you Anna!
The website is easy to navigate, find what I am looking for, and check out. I was also able to find some great, new items that go with my outdoor patio set!
Thank you for the feedback Bryce! We sleep better at night knowing your yard is just a little bit better because of us. ;)