Cal Flame P-Series 5 Burner 39” Built-In Stainless Steel Propane or Gas BBQ Grill with Rotisserie - P5

All Cal Flame products are made in the USA and shipped from Pamona, CA.

We are proud to provide prompt, efficient processing and shipping for your Cal Flame purchase. Lead time for all Cal Flame grills, hardware and accessories is 1-3 days with a 5-7 day ship time via freight.

⏳ RETURN POLICY

We value your business and your satisfaction with your Cal Flame product. If you change your mind and wish to return your purchase (for personal reasons other than product defect), you may return it to us following the guidelines below.

• Returns must be requested within 30 days of the original ship date.
• No product return will be accepted without a valid RMA number (provided upon your request for return.)
• Merchandise must be in original, salable packaged condition without cosmetic or other damage.
• Returns will be subject to a 15% restocking fee.
• Original shipping & handling charges (if any) are not refundable. Free shipping is applicable only to items not returned. For returned items, cost of delivery shipping will be deducted from the total refund amount.
• Customer is responsible for return shipment charges.
• Credit will be issued for merchandise only upon receipt and inspection of returned merchandise, with restocking fee and cost of delivery shipping deducted from total refund.

All returns MUST be accompanied by an RMA Number (Return Merchandise Authorization) or they will not be accepted. Please send us an email at customerservice@calspas.com and tell provide the following information:

1.) What you are returning
2.) The order number it was purchased on
3.) The reason for return

An RMA number will be issued to you via email within 48 hours. If your product was received damaged you must notify the manufacturer within 5 days of receiving your package. Freight damage must be documented with photographs.

All items carry a 30 day warranty against factory defects. Please keep your original packing slip, it has information you will need to receive a refund or replacement part.

We are proud to provide prompt, efficient processing and shipping for your Cal Flame purchase. Handling time for all Cal Flame grills, hardware and accessories is 1-2 days with a Standard FedEx home delivery time of 1-5 days.

⏳ RETURN POLICY

We value your business and your satisfaction with your Cal Flame product. If you change your mind and wish to return your purchase (for personal reasons other than product defect), you may return it to us following the guidelines below.

• Returns must be requested within 30 days of the original ship date.
• No product return will be accepted without a valid RMA number (provided upon your request for return.)
• Merchandise must be in original, salable packaged condition without cosmetic or other damage.
• Returns will be subject to a 15% restocking fee.
• Original shipping & handling charges (if any) are not refundable. Free shipping is applicable only to items not returned. For returned items, cost of delivery shipping will be deducted from the total refund amount.
• Customer is responsible for return shipment charges.
• Credit will be issued for merchandise only upon receipt and inspection of returned merchandise, with restocking fee and cost of delivery shipping deducted from total refund.

All returns MUST be accompanied by an RMA Number (Return Merchandise Authorization) or they will not be accepted. To initiate a return please email the product manufacturer at customerservice@calspas.com and CC us using returns@backyardsprawl.com (this is important so that we can refund your original payment method after the manufacturer receives your return), and provide the following information:

1.) What you are returning
2.) The order number it was purchased on
3.) The reason for return

An RMA number will be issued to you via email within 48 hours. If your product was received damaged you must notify the manufacturer within 5 days of receiving your package. Freight damage must be documented with photographs.

All items carry a 30 day warranty against factory defects. Please keep your original packing slip, it has information you will need to receive a refund or replacement part.

This Limited Warranty is extended to the original purchaser of a Cal Flame P4, P5, or P6 Grill manufactured after January 1, 2020 and installed for residential use in the United States and Canada.

Cal Flame grill structure or frame housing is warranted against rust-through, due to defects in material or workmanship in normal household use for ten years from the original date of purchase.

Cal Flame Stainless Steel Burners are warranted against rust-through and operation failure, due to defects in material or workmanship in normal household use for ten years from the original date of purchase.

Cal Flame V-Grates are warranted against rust-through and operation failure, due to defects in material or workmanship in normal household use for ten years from the original date of purchase.

Cal Flame tamers and warming rack are warranted against rust-through and operation failure, due to defects in material or workmanship in normal household use for three years from the original date of purchase.

Cal Flame gas valves and other components detailed in the Cal Flame grill owners manual, specifically on the Cal Flame parts list page, are warranted against operation failure due to defects in material or workmanship in normal household use for one year from the original date of purchase.